On-Demand Webinar with EXL – The Future of CX: Matching Speed of Your Customer

This webinar is available to you on-demand! Just complete the form to the right to watch!


About The Webinar

Thanks to rapidly accelerating digital behaviours, organizations need data-driven insights and solutions that create a complete 360-degree view of their customers. To stay ahead of your competition, businesses must now satisfy customers on multiple touchpoints — anytime, anywhere.

Join senior leaders from, EXL Service, Etraveli, Stanley Black & Decker, Unum to discuss how businesses can:

• Deliver frictionless resolution 
• Enhance their employee experience
• Move their CX from automation to prediction  
• Create journeys that are seamless across all channels 
• Get ahead of CX trends that will significantly impact CX in 2022 and beyond  

Key Webinar Takeaways

● Learn how businesses can deliver frictionless resolutions and enhance their employee experience

● Get ahead of the CX trends that will significantly impact CX in 2022 and beyond

● Find out how businesses can create journeys that are seamless across all channels

● Discover how businesses can move their CX from automation to prediction

Speakers include

EXL Shashank Verma, Head of Customer Experience – Digital

Etraveli – Pia Vemmelund, Chief Customer Officer

Unum – Dora Clements, Vice President of Digital Transformation

Stanley Black & Decker – Orlando Gadea, Global CX Transformation

EXL – Matthew Paris – Moderator, VP and Head of Sales Engineering

Complete the form on the right to watch this webinar on-demand.

Looking for more free webinars? Head over to the TechForge website to explore the full 2022 webinar and virtual events programme. View website here.

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