The opportunity for manufacturers to change business models through connected products

Published by: IDC

Manufacturers find themselves in an increasingly complex environment. Product sales alone are not delivering the results that shareholders and leaders want, driving many manufacturers to turn to after-sales services for revenue and profit growth.


This whitepaper from IDC assesses how the rise of connected products is offering a prime opportunity for manufacturers to shift their traditional product-centric sales model to a model that delivers ‘outcomes’ through a combination of products and services – in other words, product-service systems.


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