Smart, connected products: How to set up a successful service paradigm

Smart, connected 'things' can report their current state and send alerts when problems appear. However, these products are still not intelligent enough to work without human participation, and a certain degree of monitoring, control, and maintenance is needed anyway, which can be an additional burden for vendors.

In such a situation, vendors can resort to independent service providers who focus on similar products from different vendors. Service organisations, in their turn, may find new opportunities...

By Boris Shiklo, 29 August 2018, 0 comments. Categories: Data & Analytics, IoT, Smart Homes, Standards.