Success of smart cities depends on citizen engagement, says Gartner

The success of smart cities is very much reliant on the engagement of its citizens and discussions between the government and citizens are critical to ensure that the right issues are taken care of, according to Gartner.

At the Gartner Symposium/ITxpo in Dubai, UAE, Gartner analysts have underscored certain recommendations that CIOs in local government need to consider for the success of smart cities. Among the recommendations underscored are identifying and prioritising the issues that are negatively impacting the citizens and using technology to resolve these problems. CIOs are also recommended pay attention to the problems faced by citizens who are less tech-savvy.

Bettina Tratz-Ryan, research VP at Gartner, commented: "The key to CIO success is building objectives by developing key performance indicators (KPIs) that detect stakeholder priorities and measure success and impact. The United Arab Emirates, especially Dubai, is a perfect example of how incorporating these guidelines help in the execution of the of the smart city framework.”

By 2020, KPIs will be incorporated in nearly 66% of all smart city execution strategies to visualise the impact of mobility-related urban services.

The VP concluded: "Business strategies must clearly focus on the development of a seamless citizen service experience through digital access to information and government services. While preparing for the World Expo 2020, the Dubai government is focusing on creating thought leadership by implementing the most innovative technologies that create new modes of transportation (Hyperloo), energy generation (in conjunction with Masdar), or health and safety experiences.”

Meanwhile, Gartner argues that enterprises often seem to overlook the necessity to introduce change to the mindsets of their employees while initiating for a digital business transformation. An enterprise’s digital business transformation moves may become unsuccessful or slow down with the "fixed" mindset of its employees.

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